Privacy Policy

Collecting Personal Information

Dove Finance Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information, and how you may access or correct the personal information we hold about you.

1. Personal information we collect

We may collect personal information that is reasonably necessary to provide our finance brokerage and credit assistance services, including but not limited to:

• Name, contact details, and identification information
• Employment, income, and financial information
• Credit-related information and finance application details
• Information provided through our website, online forms, email, phone, or in person
• Information received from third parties, such as lenders, aggregators, accountants, employers, or authorised representatives

2. Personal information we collect

We may collect personal information:

• Directly from you when you make an enquiry, submit a form, apply for finance, or communicate with us
• Through our website, including contact forms and application forms
• From third parties involved in the finance process, including lenders, aggregators, credit reporting bodies, or service providers
• Through cookies and analytics tools used on our website to improve functionality and user experience

3. Personal information we collect

We use personal information for purposes including:

• Providing credit assistance and finance brokerage services
• Assessing, processing, and managing finance applications
• Communicating with you about enquiries, applications, or services
• Meeting legal, regulatory, and compliance obligations
• Improving our services and website

We do not sell personal information.

4. Disclosure of personal information

We may disclose personal information to third parties where necessary to provide our services, including:

• Banks, non-bank lenders, and financiers
• Aggregators and finance platforms
• Credit reporting bodies (where applicable)
• Service providers, contractors, and professional advisers
• Regulatory authorities where required by law

All third parties are required to handle personal information securely and in accordance with applicable privacy obligations.

5. Third-party platforms and aggregators

To provide finance services, we may submit or process personal information through third-party platforms, including our aggregator’s systems.

Where personal information is handled through these platforms, it may also be collected, stored, and processed in accordance with the third party’s own privacy policy.

You can view our aggregator’s privacy policy here: https://fintelligence.com.au/legal/privacy-policy/

6. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure.

7. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We will respond to requests within a reasonable timeframe and in accordance with our legal obligations.

8. Marketing communications

We may send marketing communications relating to our services. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Service-related or legally required communications are not subject to opt-out.

9. Website cookies

Our website may use cookies and analytics tools to improve performance and user experience. You may adjust your browser settings to refuse cookies if you prefer.

10. Privacy complaints

If you believe we have breached your privacy, you may contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact details

Dove Finance Pty Ltd
Suite 5, Level 1, 142 Bundall Road, Bundall QLD 4217
Email: admin@dovefinance.com.au
Phone: (02) 7252 5182
ABN: 17 664 490 297
Last Updated: January 2026